Yasuhiro is an efficient and decisive leader, able to make tough decisions to make sure the company he runs is working effectively. This was displayed by the way he reorganised he management structure of Mizuho Financial Group. He says:
“It wasn't functioning because we had three top executives—for the financial group, the wholesale banking unit and the retail banking unit—that had delayed decision-making. Now as sole chief executive, I can take action more swiftly. My big task was figuring out how I should change the old management structure, which maintained a balance in power among the three original banks [Dai-Ichi Kangyo, Fuji Bank and Industrial Bank of Japan, which merged in 2002 to form Mizuho Financial].
“I'm from Industrial Bank of Japan, and some people might think that compromises my impartiality, so we hired an outside consulting firm in 2011 that observes our executives' performance objectively. We've built a system that makes people feel fairly evaluated.”
Yasuhiro has a global outlook, perhaps influenced by the time he spent working outside Japan in New York and he is keen for his employees to keep an international focus. He says:
“For an executive trainee, a command of English above a certain level is necessary. I've attended many international meetings and realize that executives in Asia—including Myanmar, Mongolia, Laos—all speak English. Japanese have to be like that. We can't force our employees to speak English as our official language at the bank like [Japanese Internet shopping site] Rakuten Inc. did, given the scale of our company. But we can't become a global bank unless we overcome the language barriers.
“Cross-border exchange in overseas workers is another way to accelerate globalization. If an employee in Singapore hopes to work in Shanghai, we'll make it possible. We're also considering promoting non-Japanese staff to regional head positions as early as this year.”
He also aims to motivate his staff by reminding them of the vital role they play in society. He says: “Bankers don't create products like manufacturers, so it's hard to visualize what role we play and what we contribute. I've told my employees that we should take pride that we can contribute not only to economic development but to people's happiness.”
His main philosophy in business is that customers must come first. He says: “All of us, the management and the employees, will ask ourselves the question, ‘What are the best services we can offer to each of our customers?’”
1. How successful have you been at implementing your ‘customer-first’ philosophy across all of your group businesses?
2. You have spoken of your desire to expand Mishuo Financial Group in countries other than Japan. How essential do you feel international growth is to the company and why?
3. You spent time working in New York in the 1980s, what were the main lessons you learnt there?